The Key to Successful Service – Have the right service attitude

The Key to Successful Service focuses on some of the most important resources in any company – the employees who are in contact with the customers.

The Key to Successful Service is targeted at all employees in the private and public sector who have customer contact without having sales responsibility.

The Key to Successful Service is a Blended Learning process. The course itself takes about 1 ½ month alternating between classroom training and training online. It is followed by unlimited online training. You will have access to a platform with important service tools, motivating video clips and an encyclopedia on service. Here you can test your own skills in order to ensure that you are always prepared in for any conceivable situation.

With The Key to Successful Service you get

• The book The Key to Successful Service, which is an encyclopedia of service full of practical advice and examples that you can use in your everyday.
• Online training. You become a unique user and test yourself, check up on your own development, watch video clips, listen to audio clips and download lots of articles and forms for inspiration, ready to print and work with in your everyday life.
• A CD so you can develop your skills whether you are on the go, relaxing or at work.
• Classroom training which gives you a kick start full of energy and new tools so training becomes not just something you do on festive occasions but every day.
• A chat forum where you can exchange experiences and get in touch with service providers from your own and other trades.

With The Key to Successful Service you will start your training about one month before you attend the classroom training. You have access to unlimited training online after the classroom training, so that you continue to improve your results. 

Please contact Peter Ladegaard, International Developer at LADEGAARD, for more information.